Cancellation Policy

1. Cancellation Requests: Customers may initiate a cancellation of their Braj Vrinda Communication service by contacting our customer service department via phone or email. Cancellation requests must include the customer’s account details, service plan, and the reason for cancellation.

2. Cancellation Charges: If the service is cancelled within 6 Months of activation, the customer is eligible for a 50% refund of the initial installation charge. This refund will be processed within a specified timeframe after the disconnection has been confirmed.

3. Monthly Plan Payments: No refunds will be provided for any monthly plan payments once the service month has commenced. Monthly plan payments are non-refundable.

4. Equipment Return: Upon cancellation, the customer is required to return any equipment provided by Braj Vrinda Communication. Failure to return the equipment may result in additional charges.

5. Service Disconnection: The cancellation process may involve the disconnection of the service. The customer should be aware that termination of the service may lead to the loss of internet connectivity and any associated services.

6. Outstanding Balances: Cancellation does not relieve the customer of the responsibility to pay any outstanding balances. Any unpaid charges or fees will remain due and payable.

7. Modification of Cancellation Policy: Braj Vrinda Communication reserves the right to modify or change this cancellation policy at any time without prior notice. Changes will become effective immediately upon posting to the Company’s website or direct communication to the Customer.

8. Governing Law: This cancellation policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Braj Vrinda Communication operates.

By initiating a cancellation, the Customer acknowledges that they have read, understood, and agreed to be bound by this cancellation policy and the terms and conditions of Braj Vrinda Communication services.

Terms and Conditions

Welcome to Braj Vrinda Communication. By subscribing to or using any of our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Service Agreement: This agreement is between Braj Vrinda Communication and the subscriber of any Braj Vrinda Communication service.

2. Service Provision: The Company agrees to provide the Customer with internet connectivity services as per the selected plan. The Company will make every reasonable effort to maintain a continuous and uninterrupted internet connection but does not guarantee that the service will be uninterrupted or error-free.

3. Payment and Billing: The Customer agrees to pay all charges associated with the Service, including installation fees, monthly plan charges, and any other fees incurred. Payment is due by the specified due date on the billing statement. Late payments may result in service interruption or termination.

4. Installation and Equipment: Any equipment provided by the Company for the Service remains the property of Braj Vrinda Communication. The Customer is responsible for the safekeeping of the equipment. Any damage or loss may result in charges to the Customer.

5. Use of Service: The Customer agrees to use the Service in compliance with applicable laws and not for any unlawful purposes. The Customer is responsible for the security and appropriate use of their service account and any equipment or network related to the Service.

6. Service Changes and Cancellation: The Customer may request changes to their service plan or cancel the service by contacting the Company’s customer service. Cancellations must be made in compliance with the refund policy outlined by the Company.

7. Refund Policy: A 50% refund of the installation charge is available if the service is cancelled and the connection is disconnected within 6 Months of activation. No refunds are available for monthly plan payments once the service month has commenced.

8. Limitation of Liability: The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service.

9. Modification of Terms: The Company reserves the right to modify these terms and conditions at any time. Changes will become effective immediately upon posting to the Company’s website or direct communication to the Customer.

10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates.

11. Dispute Resolution: Any disputes arising out of or in connection with this agreement shall be resolved through negotiation between the parties. If a resolution cannot be reached, disputes shall be settled through arbitration or legal proceedings as determined by the jurisdiction’s laws.

By using Braj Vrinda Communication services, the Customer acknowledges that they have read, understood, and agreed to be bound by these terms and conditions.

Refund Policy

At Braj Vrinda Communication, we strive to provide our customers with exceptional service and support. We understand that circumstances may change, leading to the need for cancellation of our services. Below is our refund policy, designed to be fair and transparent to all our clients.

1. Installation Refund: Customers are eligible to receive a 50% refund of the initial installation charge if the service is discontinued and the connection is disconnected within 6 Months of activation. To initiate a refund, customers must contact our customer service department and provide a valid reason for the disconnection. The request will be processed, and the eligible refund amount will be credited to the customer’s account within a specified timeframe after the disconnection has been confirmed.

2. Monthly Plan Payments: Please note that we do not offer refunds for any monthly plan payments once the service month has commenced. We encourage our customers to carefully consider their service plans before purchase.

3. Service Cancellation: To cancel your service, please contact our customer service team with your account details. Our team will guide you through the process and inform you of any necessary steps or information required.

4. Exceptions: Any exceptions to this policy will be considered on a case-by-case basis at the discretion of Braj Vrinda Communication management. We reserve the right to modify or change the refund policy at any time without prior notice.

We are dedicated to ensuring your satisfaction with our services and support. For any further questions or concerns regarding our refund policy, please contact our customer service team.

Scroll to Top